Privacy Policy

TeamPlayHub Pty Ltd ("TeamPlayHub", "we", "us" or "our") operates the website located at teamplayhub.pro. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or use our services. By accessing teamplayhub.pro, you acknowledge that you have read and understood this policy.

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal information that you voluntarily provide when you:

• Subscribe to our newsletter (name and email address)
• Submit a contact form (name, email, phone number and message)
• Participate in community events or surveys
• Communicate with us via email or phone

1.2 Information Collected Automatically

When you visit teamplayhub.pro, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website URL
• Device identifiers

This information is collected via cookies and similar tracking technologies. Please see our Cookie Policy for full details.

1.3 Game Data

Our games store virtual token counts and game scores locally in your browser's localStorage. This data remains on your device and is not transmitted to our servers. It has no monetary value and cannot be exchanged for anything of real-world value.

2. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries and provide customer support
• Send you newsletters and community updates (only if you have subscribed)
• Improve and personalise your experience on teamplayhub.pro
• Analyse website traffic and usage patterns
• Comply with our legal obligations under Australian law
• Protect the security and integrity of our platform

3. Legal Basis for Processing

We process your personal information on the following grounds:

• Consent: Where you have given explicit consent (e.g., newsletter subscription)
• Legitimate Interests: To operate and improve our website and services
• Legal Obligation: Where required by Australian law

4. Disclosure of Personal Information

We do not sell, rent or trade your personal information to third parties. We may disclose your information to:

• Service providers who assist us in operating our website (e.g., hosting providers, analytics services), subject to confidentiality obligations
• Law enforcement or government authorities where required by law
• Professional advisers (lawyers, accountants) bound by confidentiality

Any third-party service providers are required to handle your information in accordance with the Australian Privacy Principles.

5. International Data Transfers

Our website may be hosted on servers located outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure the recipient handles your information in accordance with the APPs or equivalent standards.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction. These measures include SSL/TLS encryption, secure server infrastructure and access controls.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 2 years. Newsletter subscriber data is retained until you unsubscribe.

8. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of direct marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at [email protected].

9. Cookies

We use cookies and similar technologies on teamplayhub.pro. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

10. Children's Privacy

TeamPlayHub is strictly an 18+ platform. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will promptly delete it. If you believe a minor has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of teamplayhub.pro after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, TeamPlayHub Pty Ltd, Level 12, 1 Market Street, Sydney NSW 2000, Australia
• Phone: 1800 TEAMPLAY (1800 832 675)

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).